BSB30120 Certificate III in Business

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This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

You do not need to be employed to enrol in this qualification but you will need to ensure you have access to the appropriate technology for some units.

The Certificate III allows you to learn skills you can apply as you go, as well as giving you different career options to choose from. Some of the skills you will learn from the core units are:

  • How to apply critical thinking skills
  • Supporting your own person wellbeing in the workplace
  • How to contribute to environmentally sustainable work practices
  • The importance of inclusivity in the workplace
  • Engagement through workplace communication skills and strategies

Australian Training Academy are currently offering three streams in the BSB30120 Certificate III in Business, with two specialisations. The testamurs would read as follows:

  • BSB30120 Certificate III in Business
  • BSB30120 Certificate III in Business (Customer Engagement)
  • BSB30120 Certificate III in Business (Administration)

Job roles could include:

  • Administration officer
  • Receptionist
  • Small business owner
  • Office clerk
  • Personal assistant
  • Word processing officer
  • Customer service officer

The advantage of the Certificate III is you may choose you own electives in the generalist stream, or from a wide range of electives specific to the specialisations.



$2299 – Full Fee-Paying Student
Payment plans available

Payment Plan
4 payments of $574.75
Please notify administration on enrolment.

Course Duration

This course is self-paced study

The course can be delivered over a range of course durations, depending on the needs and characteristics of the student(s) and their employer(s) where relevant.

Most students will finish the course in 12 months.

Students may complete the program earlier than these timelines through achievement of RPL, credit transfer or competency-based progression through the course, but students who are new to industry will most likely take longer to complete.

Course Delivery

The course can be completed online, with video calls with the trainer to assist with the learning if required. Some practical components may also need to be completed via video calls, and recorded as part of the evidence.


Entry Requirements

There are no entry requirements for this qualification, with the exception of the completion of a Pre-enrolment Review.

There are no licencing, legislative or certifications that apply to this qualification.


Upon successful completion of this course, you will be awarded the nationally recognised Australian qualification BSB30120 Certificate III in Business.

Packaging Rules

Total number of units = 13

6 core units plus

7 elective units, of which:

  • 2 elective units must be selected from Group A
  • 1 elective unit must be selected from Group B
  • for the remaining 4 elective units:
  • up to 4 units may be selected from Groups A – G
  • if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:

  • For specialisation in Customer Engagement, 4 elective units must be selected from Group D
  • For specialisation in Business Administration, 4 elective units must be selected from Group E


Core Units

BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication


Elective Units

Group A – Technology

BSBDAT201 Collect and record data
BSBOPS306 Record stakeholder interactions
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBTEC303 Create electronic presentations
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBWRT311 Write simple documents
BSBXCS301 Protect own personal online profile from cyber security threats
BSBXCS302 Identify and report online security threats
BSBXCS303 Securely manage personally identifiable information and workplace information
BSBXCS304 Apply cyber hygiene best practices
BSBXCS305 Identify and assess cyber security insider threats and risks
BSBXCS306 Apply own techniques to prevent cyber security insider threats

Group B – Business Competence

BSBESB302 Develop and present business proposals
BSBESB401 Research and develop business plans
BSBOPS302 Identify business risk
BSBPEF301 Organise personal work priorities
BSBPMG430 Undertake project work
BSBSTR301 Contribute to continuous improvement
BSBWHS332X Apply infection prevention and control procedures to own work activities


Group C – Teamwork and Relationships

BSBCRT412 Articulate, present and debate ideas
BSBLDR301 Support effective workplace relationships
BSBPEF302 Develop self-awareness
BSBXTW301 Work in a team


Group D – Customer and Client Engagement

BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
BSBXDB301 Respond to the service needs of customers and clients with disability
ICTSAS305 Provide ICT advice to clients
SIRXCEG002 Assist with customer difficulties
SIRXCEG005 Maintain business to business relationships
SIRXMKT001 Support marketing and promotional activities
SIRXOSM003 Use social media and online tools
SIRXPDK001 Advise on products and services


Group E – Business Administration

BSBFIN301 Process financial transactions
BSBFIN302 Maintain financial records
BSBHRM416 Process Payroll
BSBINS202 Handle receipt and dispatch of information
BSBOPS301 Maintain business resources
BSBOPS303 Organise schedules
BSBPUR301 Purchase goods and services

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