This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
You do not need to be employed to enrol in this qualification but you will need to ensure you have access to the appropriate technology for some units.
The Certificate III allows you to learn skills you can apply as you go, as well as giving you different career options to choose from. Some of the skills you will learn from the core units are:
- How to apply critical thinking skills
- Supporting your own person wellbeing in the workplace
- How to contribute to environmentally sustainable work practices
- The importance of inclusivity in the workplace
- Engagement through workplace communication skills and strategies
Australian Training Academy are currently offering three streams in the BSB30120 Certificate III in Business, with two specialisations. The testamurs would read as follows:
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Customer Engagement)
- BSB30120 Certificate III in Business (Administration)
Job roles could include:
- Administration officer
- Small business owner
- Office clerk
- Personal assistant
- Word processing officer
- Customer service officer
The advantage of the Certificate III is you may choose you own electives in the generalist stream, or from a wide range of electives specific to the specialisations.
Further learning pathways could include, but are not limited to:
- Other Certificate III programs in the BSB training package
- BSB40120 Certificate IV in Business
- Diploma of Business
$2299 – Full Fee-Paying Student
Payment plans available
4 payments of $574.75
Please notify administration on enrolment.
This course is self-paced study
The course can be delivered over a range of course durations, depending on the needs and characteristics of the student(s) and their employer(s) where relevant.
Most students will finish the course in 12 months.
Students may complete the program earlier than these timelines through achievement of RPL, credit transfer or competency-based progression through the course, but students who are new to industry will most likely take longer to complete.
The course can be completed online, with video calls with the trainer to assist with the learning if required. Some practical components may also need to be completed via video calls, and recorded as part of the evidence.
There are no entry requirements for this qualification, with the exception of the completion of a Language, Literacy and Numeracy (LLN) assessment.
There are no licencing, legislative or certifications that apply to this qualification.
Upon successful completion of this course, you will be awarded the nationally recognised Australian qualification BSB30120 Certificate III in Business.
Total number of units = 13
6 core units plus
7 elective units, of which:
- 2 elective units must be selected from Group A
- 1 elective unit must be selected from Group B
- for the remaining 4 elective units:
- up to 4 units may be selected from Groups A – G
- if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:
- For specialisation in Customer Engagement, 4 elective units must be selected from Group D
- For specialisation in Business Administration, 4 elective units must be selected from Group E
|BSBCRT311||Apply critical thinking skills in a team environment|
|BSBPEF201||Support personal wellbeing in the workplace|
|BSBSUS211||Participate in sustainable work practices|
|BSBTWK301||Use inclusive work practices|
|BSBWHS311||Assist with maintaining workplace safety|
|BSBXCM301||Engage in workplace communication|
Group A – Technology
|BSBDAT201||Collect and record data|
|BSBOPS306||Record stakeholder interactions|
|BSBTEC201||Use business software applications|
|BSBTEC202||Use digital technologies to communicate in a work environment|
|BSBTEC301||Design and produce business documents|
|BSBTEC302||Design and produce spreadsheets|
|BSBTEC303||Create electronic presentations|
|BSBTEC404||Use digital technologies to collaborate in a work environment|
|BSBWRT311||Write simple documents|
|BSBXCS301||Protect own personal online profile from cyber security threats|
|BSBXCS302||Identify and report online security threats|
|BSBXCS303||Securely manage personally identifiable information and workplace information|
|BSBXCS304||Apply cyber hygiene best practices|
|BSBXCS305||Identify and assess cyber security insider threats and risks|
|BSBXCS306||Apply own techniques to prevent cyber security insider threats|
Group B – Business Competence
|BSBESB302||Develop and present business proposals|
|BSBESB401||Research and develop business plans|
|BSBOPS302||Identify business risk|
|BSBPEF301||Organise personal work priorities|
|BSBPMG430||Undertake project work|
|BSBSTR301||Contribute to continuous improvement|
|BSBWHS332X||Apply infection prevention and control procedures to own work activities|
Group C – Teamwork and Relationships
|BSBCRT412||Articulate, present and debate ideas|
|BSBLDR301||Support effective workplace relationships|
|BSBXTW301||Work in a team|
Group D – Customer and Client Engagement
|BSBOPS304||Deliver and monitor a service to customers|
|BSBOPS305||Process customer complaints|
|BSBXDB301||Respond to the service needs of customers and clients with disability|
|ICTSAS305||Provide ICT advice to clients|
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG005||Maintain business to business relationships|
|SIRXMKT001||Support marketing and promotional activities|
|SIRXOSM003||Use social media and online tools|
|SIRXPDK001||Advise on products and services|
Group E – Business Administration
|BSBFIN301||Process financial transactions|
|BSBFIN302||Maintain financial records|
|BSBINS202||Handle receipt and dispatch of information|
|BSBOPS301||Maintain business resources|
|BSBPUR301||Purchase goods and services|
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