BSB40120 Certificate IV in Business

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his qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

The Certificate IV allows you to learn skills you can apply as you go, as well as giving you different career options to choose from. Some of the skills you will learn from the core units are:

  • How to apply critical thinking skill
  • Using digital technologies in the workplace
  • Ways to build and maintain business relationships
  • Implement and monitor WHS policies, procedures and programs
  • Writing complex documents
  • How to apply communication strategies

Australian Training Academy are currently offering one stream in the BSB40120 Certificate IV in Business. The testamurs would read as follows:

  • BSB40120 Certificate IV in Business (Business Operations)

Job roles could include:

  • Managers
  • Operations coordinator
  • Administration coordinator
  • Business owner
  • Office clerk

This qualification is not industry-specific so the student may be employed in various sectors, including but not limited to:

  • Retail
  • Logistics
  • Self-employment
  • Mining
  • Construction

Further learning pathways could include, but are not limited to:


  • Other Certificate IV programs in the BSB training package
  • Diploma of Business or other Diplomas listed in VET
  • Tertiary qualifications


$2999 – Full Fee-Paying Student
Payment plans available

Payment Plan
4 payments of $749.75
Please notify administration on enrolment.

Course Duration

This course is self-paced study

The course can be delivered over a range of course durations, depending on the needs and characteristics of the student(s) and their employer(s) where relevant.

Most students will finish the course in 12 months.

Students may complete the program earlier than these timelines through achievement of RPL, credit transfer or competency-based progression through the course.

Course Delivery

The course can be completed online, with video calls with the trainer to assist with the learning if required. Some practical components may also need to be completed via video calls, and recorded as part of the evidence.


Entry Requirements

There are no entry requirements for this qualification, with the exception of the completion of a Pre-enrolment Review.

There are no licencing, legislative or certifications that apply to this qualification.


Upon successful completion of this course, you will be awarded the nationally recognised Australian qualification BSB40120 Certificate III in Business.

Packaging Rules

Total number of units = 12

6 core units plus

6 elective units, of which:

  • 2 elective units must be selected from Group A
  • for the remaining 4 elective units:
  • up to 4 units may be selected from Groups A – J
  • if not listed, up to 2 units may be selected from a Certificate III, Certificate IV or Diploma from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:

  • For specialisation in Leadership, 4 elective units must be selected from Group B
    For specialisation in Business Administration, 4 elective units must be selected from Group C
    For specialisation in Business Operations, 4 elective units must be selected from Group D


Core Units

BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace


Elective Units

Group A – Self-development

BSBPEF401 Manage personal health and wellbeing
BSBPEF402 Develop personal work priorities
BSBPEF403 Lead personal development
BSBPEF502 Develop and use emotional intelligence

Group B – Leadership

BSBATSIM421 Support a positive and culturally appropriate workforce culture
BSBCMM411 Make presentations
BSBCMM412 Lead difficult conversations
BSBCRT412 Articulate, present and debate ideas
BSBCRT413 Collaborate in creative processes
BSBHRM413 Support the learning and development of teams and individuals
BSBLDR411 Demonstrate leadership in the workplace
BSBPEF501 Manage personal and professional development
BSBSTR401 Promote innovation in team environments
BSBXDB501 Support staff members with disability in the workplace
BSBXTW401 Lead and facilitate a team


Group C – Business Administration

BSBAUD412 Work within compliance frameworks
BSBHRM417 Support human resources functions and processes
BSBINS402 Coordinate workplace information systems
BSBOPS306 Record stakeholder interactions
BSBOPS401 Coordinate business resources
BSBOPS405 Organise business meetings
BSBPMG430 Undertake project work
BSBTEC401 Design and produce complex text documents
BSBTEC402 Design and produce complex spreadsheets
BSBTEC403 Apply digital solutions to work processes


Group D – Business Operations

BSBESB401 Research and develop business plans
BSBHRM415 Coordinate recruitment and onboarding
BSBINS401 Analyse and present research information
BSBMKG431 Assess marketing opportunities
BSBMKG433 Undertake marketing activities
BSBMKG434 Promote products and services
BSBOPS402 Coordinate business operational plans
BSBOPS403 Apply business risk management processes
BSBOPS404 Implement customer service strategies
BSBOPS406 Participate in organisational governance
BSBPRC402 Negotiate contracts
BSBSTR402 Implement continuous improvement
BSBSTR503 Develop organisational policy
BSBTEC405 Review and maintain organisation’s digital presence
SIRXMKT002 Use social media to engage customers
SIRXOSM005 Develop a basic website for customer engagement
SIRXSLS003 Achieve sales results


Group H – Financial Administration

BSBFIN301 Process financial transactions
BSBFIN302 Maintain financial records
BSBFIN401 Report on financial activity
BSBHRM416 Process payroll
BSBPRC406 Conduct e-procurement
FNSACC312 Administer subsidiary accounts and ledgers
FNSACC411 Process business tax requirements
FNSACC412 Prepare operational budgets
FNSTPB402 Establish and maintain payroll systems

Ready to get started?

Get in touch, or enrol now. Please check the Course Calendar to see if your course is scheduled.